Privacy Policy

Last updated 18th July, 2019

Kudu Computing Ltd is committed to respecting and protecting your privacy. We’ve structured the IvyBackup web site and the usage of IvyBackup such that, in general, you can visit us and use our software without identifying yourself or revealing any personal information.

Once you choose to provide us with personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with us.

What we collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily provide when you make a purchase or when you choose to participate in various activities related to the site or with regards to IvyBackup. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the site.
  • Derivative Data: Information our servers automatically collect when you access the site, such as your I.P. address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
  • Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
  • Data From Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

How we use it

We use your information to help you complete a transaction, to communicate back to you, to update you on services and benefits. In detail, we use your information to:

  •  Compile anonymous statistical data and analysis for use internally or with third parties.
  •  Email you regarding your license information or order.
  •  Fulfill and manage purchases, orders, payments, and other transactions related to the site.
  •  Increase the efficiency and operation of the site.
  •  Offer new products, services, and/or recommendations to you.
  •  Respond to product and customer service requests.
  •  Send you a newsletter.

Who we share it with

Kudu Computing Ltd will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required to by law, we will only share the personal data you provide online with other business partners who are acting on our behalf for the uses described in “How we use it”.

Tracking Technologies

  • Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. When you access the site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
  • Website Analytics: We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the site, determine the popularity of certain content and better understand online activity. By accessing the site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, If you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
  • Desktop Software Analytics: With your full consent, we may also collect anonymous usage statistics of the desktop IvyBackup client. We may collect basic usage information such as specific features used, options set and types of backups run. All data collected is aggregated and hence is not personally identifiable. You can disable this anonymous usage reporting at any time by disabling the option from the application settings menu.

Declining Email Offers

Kudu Computing Ltd makes it easy for customers to decline to receive email offers. At any time, you may request to discontinue receiving these offers from us by simply configuring your email preferences. All email offers that you receive from us will offer instructions on how to decline or un-subscribe from further email correspondence.

Links

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the www.ivybackup.com site. Kudu Computing Ltd has not extensively reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. Thus, Kudu Computing does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

Data Removal Request

For data removal requests please contact us at [email protected]

Feedback

If you have comments or questions about our privacy policy, please contact us at [email protected]