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Frequently Asked Questions



Below are some frequently asked questions. The help documentation that comes included with IvyBackup contains answers to many of the questions you may have.

To find out which version of IvyBackup you have, select from the IvyBackup menu bar:

Help > About
General Questions
Q. What is a smart backup?
Q. What is a backup test?
Q. What is a backup job?
Q. What is an Auto Backup?
Q. What are pre/post backup actions?
Q. What is a full backup?
Q. What are some advantages of full backups?
Q. What are some disadvantages of full backups?
Q. What is a differential backup?
Q. What are some advantages of differential backups?
Q. What are some disadvantages of differential backups?
Q. What are some advantages of incremental backups?
Q. How long does the free trial last for?
Q. What are snapshots?
Q. What are some disadvantages of incremental backups?
Payments and License Keys
Q. Why haven't I received my license key?
Q. Why doesn't my license key work?
Q. Can I share my license key with someone else?
Q. Can I install my license key on another machine?
Q. I've lost my license key, can you re-send it?
Q. Can I transfer my license to someone else?
Q. Can I buy a single license for my whole organization?
Q. What upgrades am I entitled to when I purchase a license key?
Installation
Q. How do I install a version upgrade?
Q. How do I transfer IvyBackup from one PC to another?
Backup Jobs
Q. How do I copy backup jobs from one machine to another?
Help
Q. Help! IvyBackup's Windows Explorer integration is not working!
Q. What does it mean when I get error 32?
Miscellaneous
Q. What languages is IvyBackup available in?
Q. Is IvyBackup available for Mac?
Q. Is IvyBackup available for iPad?
Q. Is IvyBackup available for Linux?
Q. I still can't find the answer to my question. How do I get help?
Support
Q. Is support provided free of charge?
Q. What is a smart backup?
A smart backup is a type of backup method that focuses only on the changes that have occured since the last backup. IvyBackup lets you create two types of smart backups; differential and incremental backups.
Q. What is a backup test?
A backup test is an operation that verifies the integrity of a backup. It confirms that the backup, its files and any related information is valid. A backup test avoids the situations that occur at restore time when users discover that their backups no longer work.
Q. What is a backup job?
A backup job is a collection of information that IvyBackup uses to create backups. A backup job contains information such as a title, description, schedules, filters and locations among other options.
Q. What is an Auto Backup?
The Auto Backup option lets IvyBackup automate the entire backup decision making process, all you provide is a backup schedule. How does this work? Well, IvyBackup creates your backups by following a set of parameters you can set.
Q. What are pre/post backup actions?
A pre/post backup action is an action that is performed immediately before or after a backup is created.
Q. What is a full backup?
Full backups are a comprehensive backup method. In this method, a backup of all the files and folders in the source is made. This means that each time a backup is made, an entire copy of every file in the source is backed up.
Q. What are some advantages of full backups?
Some advantages of full backups include:
Backups are easy and fast to restore( minimal time to restore ) because all the backup files are bundled together in one set.

Managing different versions of backed up data is straightforward.


Backups have no dependencies on each other.
Q. What are some disadvantages of full backups?
Some disadvantages of full backups include:
Backups take relatively longer to create because each and every file is backed up regardless of its state in the last backup i.e. unchanged files are backed up.
Q. What is a differential backup?
A differential backup is a backup type where only the changes that have occurred since the last full backup are backed up.
Q. What are some advantages of differential backups?
Some advantages of differential backups include:
Backup creation is faster than that of full backups especially if few changes have occurred.
Some disadvantages of differential backups include:
Backup creation is slower than that of incremental backups.
Q. What are some disadvantages of differential backups?
An Incremental backup is a backup type where only the changes that have occurred since the last backup are backed up.
Q. What is an incremental backup?
Some advantages of incremental backups include:
More storage space efficient than either differential or full backups.
Q. What are some advantages of incremental backups?
Some disadvantages of incremental backups include:
Restores are slower than both differential and full backups.
Q. What are some disadvantages of incremental backups?
Snapshots allow you to restore individual files in a faster way.
Q. What are snapshots?
The free trial currently only lasts for a period of 21 days ( 3 Weeks ). After the free trial period ends, you will need to purchase a full license.
Q. How long does the free trial last for?
Backups require considerable storage space ( relative to the size of the source ). Because each file is backed up regardless of whether it has been modified or not. Full backups are not particularly storage space efficient.
Differential backups are more storage space efficient than full backups. However, these backups take considerably longer to restore as the underlying full backup has to be restored first.
More storage space efficient than full backups.
Faster backup restore time than incremental backups.
Backup restores are slower than full backups
Backups have a dependency on the full backup they are created from. If the associated full backup is missing or corrupted, the differential backup cannot be restored.
An incremental backup is different from a differential backup in the sense that the last backup can be of any type i.e. full, differential or even incremental.
Incremental backups offer faster backup creation and more efficient storage space utilization than either full backups or differential backups.
Backup creation is faster than that of full backups or differential backups especially if few changes have occurred.
Incremental backups have a high potential for creating backup dependencies. What this means is that, over time, incremental backup creation time increases especially if full or differential backups are created infrequently.
For example, if you wish to restore a file but do not wish to restore the entire backup just to access that one version of the file, you can choose to view its snapshots.
Q. What is an incremental backup?
Q. Why haven't I received my license key?
If you pay by credit card we will automatically send you your license key within a few seconds once the payment clears. For other payment options ( i.e. wire transfer ), once we have verification that the payment has been received you will receive your license key by email.
Here are some other reasons why you may not have received your license key immediately:
Our email has been spam filtered. Check your spam folder to ensure our email was not incorrectly flagged.

You gave an incorrect email address when purchasing. If this is the case, email us with a valid email address, your first and last name and request that we re-send your license information.
Q. Why doesn't my license key work?
If you're having problems with your license key, there could be a number of reasons:
Incorrectly copying the license key: To avoid input errors, make sure to copy-and-paste the entire license key directly from the email you received.

Using an invalid license key: A version 2 license key will only work for version 2 of IvyBackup.
Q. Can I install my license key on another machine?
You can only install IvyBackup on up to 5 machines per license. If you need to install it on more machines, you will need to purchase additional licenses. We offer bulk discounts and organizational licenses
Q. Can I share my license key with someone else?
License keys are not transferrable and hence cannot be shared between individuals. Standard Edition individual license keys are valid for one named person on up to 5 different machines.
Q. Can I transfer my license to someone else?
License keys are not transferrable and hence cannot be shared between individuals.
Q. I've lost my license key, can you re-send it?
Yes. Get in touch with us.
Q. What upgrades do I get when I buy a license key?
A version x license key is valid for all version x releases of the software. For example a version 2 licence key will work for versions 2.5 and 2.6 of the software.

If we release a major version within 3 months of your purchase we will upgrade your license key to the next major version for free.

If we release a major version more than 3 months after your purchase you will be able to upgrade at a discounted price.
Q. Can I buy a single license for my whole organization?
Different versions of IvyBackup cannot be installed simultaneously. When you install a new version of IvyBackup, the previous version is upgraded. All backup jobs and backups made with the previous version are fully compatible with each version upgrade.

For minor version updates i.e. v2.4 -> v2.5, your license information is not affected. However, if you install a major version upgrade i.e. v2 -> v3 you will need to purchase a version 3 license. If the major version is released within 3 months of your purchase, the upgrade is free for you.
Q. How do I install a version upgrade?
To transfer IvyBackup from one machine to another (e.g. work PC to home PC or an old PC to a new one):
Q. How do I transfer IvyBackup from one PC to another?
Install the software on the new machine from our download page.
Transfer your license key to the new machine, either by: forwarding the original license key email or printing the license key from the original machine or retrieving it by contacting us.
Re-enter it in the License window of the new machine.
Note that IvyBackup is licensed per person and the maximum number of computers you can install each license on is 5.
To copy backup jobs from one PC to another,  you will need to export them from the original PC and import them on the target PC. To do this,  you will need to:
Q. How do I copy backup jobs from one PC to another?
On the original PC: Select from the File menu: Export > Jobs
Select which jobs you want to export.
Select a save location for the exported file.
Transfer the exported jobs file to the target PC.
On the target PC: Select from the File menu: Import > Jobs
Select the file that was exported by the original PC.
Select which jobs you want to import.
IvyBackup will try and validate some of the settings in the jobs file. Ensure that the locations you set on the original PC are still valid.
Q. Help! IvyBackup's Windows integration isn't working!
If IvyBackup's Windows Explorer integration is not working, you will need to reset it.

To do this: open the options dialog from the menu or by using the keyboard shortcut
CTRL+O.

From the General settings page,
unselect "Integrate with Windows Explorer", save the settings.

Open the settings page again,
select "Integrate with Windows Explorer" and finally save your settings. That should reset the Windows Explorer integration.
Q. What does it mean when I get error 32?
Error 32 is a file access error.

The error usually displays a message such as:

"can't open file '
some file' (error 32: the process cannot access the file because it is being used by another process.)".

To get around this  select the "Backup files in use by other programs (Open/Locked)" option.
Q. What languages is IvyBackup available in?
IvyBackup is currently only available in English. However the software is Unicode enabled, so it can handle a wide range of non-English characters
Q. Is IvyBackup available for Mac?
IvyBackup is currently not available for the Mac.
IvyBackup is currently not available for the iPad.
Q. Is IvyBackup available for iPad?
IvyBackup is currently not available for Linux.
Q. Is IvyBackup available for Linux?
If you purchased IvyBackup through the payment page on our website, then you will have purchased from our authorized reseller Avangate. For legal and tax purposes we sell the software to them and then they resell it to you. Consequently you have to get your receipt from them, not from us.

To get your receipt:
Q. How do I get a receipt for my purchase?
Click the Create an account link.
Enter the email address you used to purchase IvyBackup.
Click Submit.
You should then receive an email from Avangate. Follow the instructions to access your account.
Once you have accessed your account you should be able to print a formal receipt.
If you have any problems please email .
Q. My organization is exempt from tax. What do I do?
Pay as usual through our online payment processor, Avangate, then send your tax exemption documents to to request a refund of the tax charged.
Q. I still can't find the answer to my question. How do I get help?
Q. Is support provided free of charge?
Yes. Priority support is absolutely free of charge for registered users( users who have purchased a license) of IvyBackup. Unregistered users can also ask their questions concerning the software purchase and other issues and our staff usually assist on a "best efforts basis".
Q. Can I transfer backups made on one machine to another machine?
Yes you can transfer backups made on one machine to another machine. To do this, simply copy all the backup zip files made on the original machine to a folder. Transfer this folder to the target machine. On the target machine, from IvyBackup's File menu, select Import Backups.
IvyBackup is not imaging software and will not create an image of your operating system. To learn the difference between imaging software and data backup software click here.
Q. Does IvyBackup backup my entire operating system?
IvyBackup is not imaging software and thus cannot backup your entire operating system.

However, IvyBackup provides you with all the flexibility needed to backup any files on your operating system.
Q. Does IvyBackup do image backups? Is it imaging software?
Yes you can.

IvyBackup has built in support for 256 Bit AES encryption and can automatically encrypt your backups. This setting can be set on a job-by-job basis.
Q. Can I encrypt my backups?
Q. Does IvyBackup backup my entire operating system?
Q. Does IvyBackup do image backups? Is it imaging software?
Q. Can I transfer backups made on one machine to another machine?
Q. Can I encrypt my backups?
Q. What is IvyBackup, and what does it do?
Q. What payment methods do you accept?
Q. My organization is exempt from tax. What do I do?
Q. How do I get a receipt for my purchase?
Q. What is IvyBackup, and what does it do?
IvyBackup is a lightweight, efficient and user friendly smart backup tool for Windows.
We accept all major credit cards, PayPal and wire transfer. We have support for up to 29 payment methods and over 60 payment currencies.
Q. What payment methods do you accept?
It helps you create and schedule your backups in the shortest time possible. IvyBackup simplifies your backup process because it features a unique level of backup customization and an accommodating user interface.
All this allows you to create and automate simple or complex backup tasks with ease